Shipping policy

At Gen Z Bazaar, we aim to deliver your orders quickly and safely. This Shipping Policy explains our shipping methods, delivery timelines, charges, and other important details to ensure a smooth shopping experience.

1. Shipping Methods Available

We currently offer shipping across Pakistan through trusted courier partners. Depending on your location, your order may be delivered via:

  • Standard Courier Delivery

  • Cash on Delivery (COD) Shipping

  • Express Delivery (if available)

Courier service may vary based on your city and area.

2. Order Processing Time

All orders are processed within 4 - 6 Days after confirmation.

Please note:

  • Orders placed on weekends may be processed the next business day.

  • During sales, promotions, or high-demand periods, processing time may take longer.

3. Delivery Timeframes

Estimated delivery times are as follows:

Within Pakistan

  • Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.): [4–6 BUSINESS DAYS]

  • Other Cities / Remote Areas: [8–10 BUSINESS DAYS]

Delivery time depends on courier service and location.

4. Shipping Costs

  • FREE SHIPPING Available on orders above.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) in most cities of Pakistan.

For COD orders:

  • Please ensure your phone number and address are correct.

  • The customer must be available to receive the parcel.

  • If delivery is refused without a valid reason, future COD service may be restricted.

6. Tracking Information

Once your order is shipped, you will receive tracking details via:

  • SMS

  • WhatsApp

  • Email (if provided)

You can use the tracking number to monitor your parcel status through the courier’s tracking system.

If you do not receive tracking details, you may contact us at genzbazaar37@gmail.com or +92 318 5415225

7. Delivery Issues & Delays

While we try our best to deliver orders on time, delays may happen due to:

  • Courier service delays

  • Weather conditions

  • Public holidays

  • Strikes or unexpected events

  • Remote location delivery issues

Gen Z Bazaar is not responsible for courier delays, but we will fully assist you in tracking and resolving the issue.

8. Incorrect Address or Contact Details

Customers are responsible for providing correct shipping information.

If an incorrect address or phone number is provided:

  • Delivery may fail or be delayed.

  • Additional shipping charges may apply if the parcel needs to be resent.

9. Failed Deliveries / Unclaimed Parcels

If the courier attempts delivery and the customer is unavailable or refuses the parcel:

  • The parcel may be returned to us.

  • Re-delivery may require an additional shipping fee.

  • Cash on Delivery not available.

10. Damaged or Missing Parcels

If your parcel arrives damaged or incomplete, please contact us within Half an Hour of delivery with:

  • Order number

  • Photos/video evidence of the parcel and product

We will investigate and provide a suitable solution according to our policy.

11. International Shipping (If Applicable)

Currently, Gen Z Bazaar DOES NOT offer international shipping.